Return Policy

Returns & Exchanges

We want you to feel comfortable and confident when shopping at Hawkwell, and we provide reasons for the 30-day return and exchange policy. If for any reason you are not satisfied with the purchased item, as long as you contact us within 30 days of the delivery date, you can return or replace the unused item in its original condition. Please inform the customer service of the reason for the return and follow the customer service process to return the goods.

 

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• The time frame for return must not exceed 30 days from when the original order was received.
• All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
• When returning items, customers must use a shipping method that has to track it. Return with no tracking will not be processed.

 

Return Process

To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at: support@hawkwellcare.com. We will respond within 24 hours after the consumer sends the email (except weekends).

• If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
• After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item.Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days.
• Any promotional gifts must also be returned with your returned item.
• The returned item should be kept in its original condition in which you received them in.
• Please make sure you provide us the tracking# and receipt after you return.

 

Please Note:

• Products returned due to discrepancies in description will not charge any fees to customers.
• All costs (including return freight, etc.) caused by non-quality problems are borne by customers.

 

Defective Product Policy

• If there is any quality problem, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 30 days. (We will only exchange the item(s) for the same product, or for item(s) of equal or lesser value.)
• If we sent the wrong order or item(s), you received any broken items, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange.

         (Hawkwell is responsible for replacement fees)

 

Refunds Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take 7 working days before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@hawkwellcare.com

 

For further information, please contact Our Customer Services at support@hawkwellcare.com